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FINANCIAL SERVICE ORGANIZATIONS
(BANKS, CARD ASSOCIATIONS)
Q. How can the MoPay MoPay benefit us?
A. MoPay’s MoPay is an easy, cost-effective way to enable m-payment applications, enabling financial services organizations to offer new payment channels to customers. Not only can applications be lucrative to banks and card associations financially by pushing more transactions through banking networks, but also in terms of the marketing potential they offer for attracting new customers.
Q. Many of the applications MoPay proposes use SMS. Does this mean that the bank needs to have an SMS-C or an in-house SMS Gateway?
A. No. There is no need for the bank to invest in an SMS-C or to handle SMS messages. The MoPay platform manages all messages via a built in Gateway which can interface with multiple operator SMS-Cs.
Q. In what format are transactions forwarded to the bank?
A. The bank designates the format and MoPay delivers the transactions in the required format. In the case of online transaction processing, the transaction is bundled and sent to the bank in the format required by the host environment (e.g. ISO 8583, Base24, Base I). Alternatively, for transaction processing where MoPay authorizes transactions on behalf of participating financial service organizations, the end-of-day logs could consist of a simple flat file.
Q. What changes will have to be made to the bank’s internal processing systems?
A. None. The bank does not have to make any changes whatsoever.
Q. What happens to my existing Acquiring relationship with the mobile operator in the case of prepaid mobile top-up?
A. Nothing. The existing relationship and commercial agreements remain totally intact.
In the event that an Acquiring relationship does not exist between the bank and the mobile operator, prepaid mobile top-up is an ideal service for developing new acquiring opportunities for these transactions.
Q. How does MoPay handle end-of-day settlement files?
A. Once a transaction has been authenticated, authorized and confirmed with MoPay as having been delivered or confirmed with the end user, the transaction is included in the end of day settlement file. The platform incorporates a number of checks and balances to ensure that transactions which are written into the settlement file have indeed been processed and confirmed with all parties.
Q. How do I receive the settlement file?
A. The settlement file is stored on a separate secure server with all sensitive information encrypted. Once the settlement file has been generated by MoPay, the bank (or merchant in some cases) is notified via e-mail to collect the settlement file from the server. Alternatively, the settlement file can also be delivered to the bank at a specified time.
Q. What do I need to provide in terms of human resources?
A. A project manager for the implementation phase will be required as well as an interface for problem resolution post-launch. Because MoPay is a managed service, no full time personnel are required to operate the service. Existing customer care centers can be trained to process and manage customer service requests using the online Customer Care module.
Q. Is any integration necessary between the bank and the mobile operator?
A. No, none whatsoever. As MoPay is a centrally hosted and managed platform, MoPay takes care of this.
Q. What methods of registration are possible?
A. Registration can be managed over the Web, in bank branches, at ATMs or even through existing call centers. Registration channels should correspond to the ways in which the bank typically communicates with its customers.
Q. How do we get the registration details onto MoPay?
A. Typically, registration details are uploaded onto the platform via an online interface or batch mode. MoPay needs only a few pieces of information to process transactions: the user’s mobile number, PIN or ‘passcode’, and for some applications, payment details and information about the account amount in order to send the ‘payment due’ SMS to the user. Service providers may, however, wish to gather other information and upload it onto the system to ensure a complete user profile when using the Web-based Customer Care module.
Q. If I want to issue the PIN, can I do so?
A. The PIN or ‘passcode’ can be issued by the bank and provisioned onto the system or generated by MoPay.
Q. In the event of a dispute with a customer, is there a full audit trail?
A. Yes, the system is capable of generating a full audit trail. Each and every step of an individual transaction is recorded and logged.
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